Three Simple Words, "Are You Okay?"

At South County Health's Center for Women's Health, our commitment to providing compassionate and attentive care is exemplified through the experiences of our patients, such as this feedback shared by Stephanie, who recently underwent a procedure with Steven Schneider, MD in Wakefield.

"I expressed my anxiety about the procedure to the woman who took me back to the exam room," Stephanie recalls. "She was delightful, attentive, and calm. After the visit, I heard my name as I walked down the hallway. She came around the corner to ask me three simple words that meant so much: 'Are you okay?' Her genuine care and concern felt reassuring and uplifting. In this time when people are too hurried by the next task or distracted by cell phones, she stopped what she was doing to find me and ask about me." 

"Dr. Schneider was equally excellent," she notes. "I have worked for 20 years in healthcare and always strive to provide exceptional customer service. As a patient, now on the other side, the office experience I encountered is the standard I aim to deliver as a healthcare professional daily."

Dr. Schneider emphasizes the importance of compassionate care. "We understand that our patients come to us during vulnerable times," he says. "Our goal is to ensure they feel supported, heard, and cared for throughout their visit. It's the little moments of kindness that can make a significant difference in a patient's experience." 

The staff at South County Health is deeply committed to creating a welcoming and supportive environment for all patients. "We strive to treat every patient with the utmost respect and compassion," shares Medical Assistant Amanda Whaley, who helped Stephanie. "It's important to me that our patients know they are not just another appointment on the schedule. Their well-being is our top priority."

For anyone feeling anxious about an upcoming procedure, Stephanie’s story serves as a reminder that you are not alone. The team at South County Health is here for you, ready to provide the compassionate care you deserve. Our dedicated professionals, like Dr. Schneider and Amanda, are committed to making your experience as comfortable and reassuring as possible.

At South County Health's Center for Women's Health, we believe that every patient deserves to feel cared for, understood, and supported. Your well-being is at the heart of everything we do. Learn more at https://www.southcountyhealth.org/programs-services/center-for-women-s-health